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09 Issues Log

Why: Purpose

An issues log serves a number of purposes including:
  • Communicates problems found during commissioning process
  • Tracks issue status
    • Progress metrics
    • Commissioning workflow trigger
  • Documenting issue dialog among team
    • Notes decisions made
    • Tags persons making decisions
  • Logs resolution (archived for maintenance personnel)
    • Can be used as O&M troubleshooting guide
    • Logs final solution
  • Identifies areas of concern
    • Multiple issues of same type indicates QC weak point

What: Included Information

When writing a commissioning issue, it is important that there is enough information to allow anyone reading the issue find it in the field and be able to resolve it.  Therefore, at a minimum an issue should have the following: 
  • Unique Serial Number (for easier referencing)
  • Description
    • Full description with sufficient detail to find, address and resolve issue.
  • Location of issue
    • Building
    • Floor
    • Room
  • Dates
    • Date found
    • Date due
    • Date resolved
  • Status (Open, Closed, Monitoring, etc)
  • Affected system and/or equipment
  • Relevant specifications
    • List specification number/ title/ revision
    • Include excerpt of the text that describes descrepancy or deviation
  • Relevant drawings
    • List drawing number/ title/ revision
    • Note the detail, schedule or plan view that describes deviation

When: Project Phase/ Task Timing

A commissioning issues log will be required throughout the entire project including pre-design, design, construction, and occupancy.   

How: Development Sources

Issues are written to document equipment or system installation, operation or performance  deviations from any of the following documents:
  • Owner's Project Requirements
  • Specifications
  • Drawings
  • Submittals
  • Requests for Information
  • Change Orders
  • Codes
  • Standards
  • General sound engineering or construction practices 

Who: Team Members Involved

Resolving issues may require any member of the project and commissioning team such as:
  • Owner
  • Commissioning Agent
  • Contractor/ Construction Manager
  • Subcontractors
  • Equipment Vendors
  • Any other stakeholders
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